Exit, voice, loyalty:a supplier’s perspective

Jackson, Keith and Hopkinson, Gillian and Jackson, Jacqueline (2013) Exit, voice, loyalty:a supplier’s perspective. Discussion Paper. UNSPECIFIED. (Unpublished)

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Hirschman (1970) suggests that every member of a group can influence the group by either expressing their voice or exiting the group. Subsequent research has looked at exit-voice-loyalty from the supplier-retailer perspective (Blois, 2008). This paper takes an overview of the wholesaler-retailer relationship in the UK convenience sector; it considers how their approach to exit-voice-loyalty may be affecting the wholesalers’ turnover. The results of the research suggest that the wholesalers do not use cost of exit or enabling retailer voice exclusively; instead they now tend to combine both within their retailer relationship strategies.

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Monograph (Discussion Paper)
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23 Sep 2013 15:09
Last Modified:
22 Nov 2022 15:17