Trustworthy by design

Knowles, Bran and Harding, Michael and Blair, Lynne and Davies, Nigel and Hannon, James and Rouncefield, Mark and Walden, John (2014) Trustworthy by design. In: CSCW '14 Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing. ACM, New York, pp. 1060-1071. ISBN 9781450325400

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Driven by changes in working practices and technology trends, organizations are increasingly reliant on mobile workers and the data they capture. However, while significant work has been carried out on increasing the usability of mobile devices and applications, little attention has been paid to the quality of data captured by mobile workers. If this data is inaccurate or untrustworthy, serious consequences can ensue. In this paper we study a system targeted at mobile workers in the highways sector that is deliberately designed to increase the accuracy and trustworthiness of the data collected. The resulting Inspections application has been very positively received by workers and we present lessons that we believe can be applied to other applications of this type.

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Contribution in Book/Report/Proceedings
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Honorable Mention
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Deposited On:
17 Sep 2013 08:41
Last Modified:
21 Nov 2022 15:18