Impact of high-performance work systems on individual- and branch-level performance:test of a multilevel model of intermediate linkages.

Aryee, Samuel and Walumbwa, Fred O. and Seidu, Emmanuel Y. M. and Otaye, Lilian E. (2012) Impact of high-performance work systems on individual- and branch-level performance:test of a multilevel model of intermediate linkages. Journal of Applied Psychology, 97 (2). pp. 287-300. ISSN 0021-9010

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Abstract

We proposed and tested a multilevel model, underpinned by empowerment theory, that examines the processes linking high-performance work systems (HPWS) and performance outcomes at the individual and organizational levels of analyses. Data were obtained from 37 branches of 2 banking institutions in Ghana. Results of hierarchical regression analysis revealed that branch-level HPWS relates to empowerment climate. Additionally, results of hierarchical linear modeling that examined the hypothesized cross-level relationships revealed 3 salient findings. First, experienced HPWS and empowerment climate partially mediate the influence of branch-level HPWS on psychological empowerment. Second, psychological empowerment partially mediates the influence of empowerment climate and experienced HPWS on service performance. Third, service orientation moderates the psychological empowerment-service performance relationship such that the relationship is stronger for those high rather than low in service orientation. Last, ordinary least squares regression results revealed that branch-level HPWS influences branch-level market performance through cross-level and individual-level influences on service performance that emerges at the branch level as aggregated service performance.

Item Type:
Journal Article
Journal or Publication Title:
Journal of Applied Psychology
Uncontrolled Keywords:
/dk/atira/pure/subjectarea/asjc/3200/3202
Subjects:
ID Code:
64751
Deposited By:
Deposited On:
24 May 2013 09:11
Refereed?:
Yes
Published?:
Published
Last Modified:
05 Apr 2020 02:42