Service Supply Chains: Introducing the Special Topic Forum

Sampson, Scott E. and Spring, Martin (2012) Service Supply Chains: Introducing the Special Topic Forum. Journal of Supply Chain Management, 48 (4). pp. 3-7. ISSN 1523-2409

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This article introduces the Special Topic Forum (STF) on Service Supply Chains (SSC). A fundamental purpose of the STF is to more clearly define the field of SSC research and to provide conceptual foundations, as well as empirical observations. A review of SSC literature shows three perspectives of SSC research that correspond to the source-make-deliver processes from the well-known supply chain operations reference (SCOR) model. The STF contains articles that assume each of the three SSC perspectives: sourcing of services, making services, and services involved in product delivery. A fourth paper introduces a newer perspective in which the customer is the center of a network of interrelated service providers. This STF can serve as a springboard for future SSC research.

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Journal Article
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Journal of Supply Chain Management
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02 May 2013 15:45
Last Modified:
21 Nov 2022 23:45