Marketization, managers and moral strain : chairmen, directors and public service ethos in the national health service

Sheaff, Rod and West, Michael (1997) Marketization, managers and moral strain : chairmen, directors and public service ethos in the national health service. Public Administration: An International Quarterly, 75 (2). pp. 189-206. ISSN 0033-3298

Abstract

Survival of the public service ethos in Britain has been called into question following introduction of the ‘new public management’ and marketizing reforms in much of the public sector. This article examines how these developments have occurred in the NHS, using survey data to analyse NHS board members’ substantive ethical values. Unexpectedly the results suggest that NHS board members with a predominantly NHS background appear less ethically conservative, more flexible and less risk–averse than those recruited from non–NHS backgrounds; and that as yet the NHS management ‘culture’ is not very homogenous in respect of ‘business ethics’. The NHS reforms also appear to accentuate the tensions between transparent public accountability in NHS management and incentives not to publicize certain types of information. Recent codification of NHS ‘business ethics’ can be understood as an attempt to buttress the public service ethos against the increased moral strains of a quasi–market.