Improving internal service quality: the usefulness of an external quality model

Long, G (1997) Improving internal service quality: the usefulness of an external quality model. In: American Marketing Association Special Conference (Dublin) - 1997. unknown, N/A, pp. 155-171.

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Item Type: Contribution in Book/Report/Proceedings
Uncontrolled Keywords: /dk/atira/pure/subjectarea/aacsb/disciplinebasedresearch
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ID Code: 46046
Deposited By: ep_importer_pure
Deposited On: 11 Jul 2011 19:55
Refereed?: Yes
Published?: Published
Last Modified: 30 Sep 2019 10:38
URI: https://eprints.lancs.ac.uk/id/eprint/46046

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