Towards a holistic perspective of customer relationship management (CRM) implementation: a case study of the Housing and Development Board, Singapore

Teo, T S H and Devadoss, P and Pan, S L (2006) Towards a holistic perspective of customer relationship management (CRM) implementation: a case study of the Housing and Development Board, Singapore. Decision Support Systems, 42 (3). pp. 1613-1627. ISSN 0167-9236

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Item Type:
Journal Article
Journal or Publication Title:
Decision Support Systems
Uncontrolled Keywords:
/dk/atira/pure/subjectarea/aacsb/disciplinebasedresearch
Subjects:
ID Code:
44611
Deposited By:
Deposited On:
11 Jul 2011 18:18
Refereed?:
Yes
Published?:
Published
Last Modified:
07 Oct 2020 01:28