Path analysis of perceived service quality, satisfaction and loyalty in Greek Insurance

Tsoukatos, E and Rand, G K (2006) Path analysis of perceived service quality, satisfaction and loyalty in Greek Insurance. Managing Service Quality, 16 (5). pp. 501-519. ISSN 0960-4529

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Item Type: Journal Article
Journal or Publication Title: Managing Service Quality
Uncontrolled Keywords: /dk/atira/pure/subjectarea/aacsb/disciplinebasedresearch
Subjects:
Departments: Lancaster University Management School > Management Science
ID Code: 44560
Deposited By: ep_importer_pure
Deposited On: 11 Jul 2011 18:17
Refereed?: Yes
Published?: Published
Last Modified: 30 Aug 2019 05:14
URI: https://eprints.lancs.ac.uk/id/eprint/44560

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