How Can I Help You? Call Centres, Classification Work and Coordination

Martin, D. and O'Neill, J. and Randall, D. and Rouncefield, M. (2007) How Can I Help You? Call Centres, Classification Work and Coordination. Computer Supported Cooperative Work, 16 (3). pp. 231-264. ISSN 0925-9724

Full text not available from this repository.
Item Type: Journal Article
Journal or Publication Title: Computer Supported Cooperative Work
Uncontrolled Keywords: /dk/atira/pure/researchoutput/libraryofcongress/qa75
Subjects:
Departments: Faculty of Arts & Social Sciences > Politics & International Relations (Merged into PPR 2010-08-01)
Faculty of Science and Technology > School of Computing & Communications
ID Code: 41671
Deposited By: ep_importer_comp
Deposited On: 13 Aug 2008 08:25
Refereed?: Yes
Published?: Published
Last Modified: 09 Jul 2019 00:52
URI: https://eprints.lancs.ac.uk/id/eprint/41671

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