How Can I Help You? Call Centres, Classification Work and Coordination

Martin, D. and O'Neill, J. and Randall, D. and Rouncefield, M. (2007) How Can I Help You? Call Centres, Classification Work and Coordination. Computer Supported Cooperative Work, 16 (3). pp. 231-264. ISSN 0925-9724

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Item Type:
Journal Article
Journal or Publication Title:
Computer Supported Cooperative Work
Uncontrolled Keywords:
/dk/atira/pure/researchoutput/libraryofcongress/qa75
Subjects:
ID Code:
41671
Deposited By:
Deposited On:
13 Aug 2008 08:25
Refereed?:
Yes
Published?:
Published
Last Modified:
03 Jun 2020 00:49