Sandhawalia, Birinder Singh and Dalcher, Darren (2011) Developing Knowledge Management Capabilities : A Structured Approach. Journal of Knowledge Management, 15 (2): 2. pp. 313-328. ISSN 1367-3270
Full text not available from this repository.Abstract
Purpose Knowledge management (KM) needs a systematic approach to develop capabilities which accelerate the evolution of knowledge into a key organizational resource. This paper aims to address this issue. Design/methodology/approach This paper reports the empirical findings of a case study offering insights into the infrastructure and process capabilities required to provide knowledge support for organizational routines and activities. Findings It also presents a four‐stage framework that helps to make sense of the development of capabilities during the implementation of KM initiatives. Practical implications The research moves KM capability development from being a mere concept to being a clearly articulated set of stages, which underpin organizational growth. Originality/value As above, the research moves KM capability development from being a mere concept to being a clearly articulated set of stages, which underpin organizational growth.