Sustaining improvements in relational coordination following team training and practice change : A longitudinal analysis

Blakeney, Erin Abu-Rish and Ali, Hebatallah (2021) Sustaining improvements in relational coordination following team training and practice change : A longitudinal analysis. Health Care Management Review, 46 (4). pp. 349-357.

Abstract

Background  Poor communication is a leading cause of errors in health care. Structured interprofessional bedside rounds are a promising model to improve communication. Purpose  The aim of the study was to test if an intervention to improve communication and coordination in an inpatient heart failure care unit would result in lasting change. Methodology/Approach  The relational coordination (RC) survey was administered to seven workgroups (i.e., nurses, physicians) at baseline (2015) and three subsequent years following the intervention (team training, leadership development workshops, and structured interprofessional bedside round implementation). Descriptive analysis and mixed-effects models were used to assess the impact of the intervention on improving RC. Results  During the study period (2015–2018), 344 participants completed the survey for an overall response rate of 53.5% (n = 643). Postintervention, the RC index significantly increased from 3.79 to 4.08 (p < .001) and remained significantly higher over 2 years, with an RC index of 4.12 and 4.04, respectively (p < .001). The range of RC scores between and within workgroups narrowed over time, with nonrotating workgroups showing the most improvements. Conclusion  Findings indicate that positive changes as a result of the intervention have been sustained, despite high rates of turnover among all workgroups. Notably, positive change in RC was found to be more pronounced for nonrotating workgroups compared to team members who rotate within the hospital (i.e., pharmacists who rotate to other units every month). Practice Implications  This intervention holds promise for teams seeking best practice models of “high-reliability” care organization and delivery. Sustained changes from this intervention represent an important area of future practice-based research.