Beyond contact-tracing : The public value of eHealth application in a pandemic

Gerli, Paolo and Arakpogun, Emmanuel Ogiemwonyi and Elsahn, Ziad and Olan, Femi and Prime, Karla Simone (2021) Beyond contact-tracing : The public value of eHealth application in a pandemic. Government Information Quarterly, 38 (3): 101581. ISSN 0740-624X

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This study adopts a public value perspective to examine the eHealth services deployed by national and regional governments to contain the coronavirus (Covid-19) pandemic, including symptoms checkers, information portals and contact-tracing applications. We analyse 50 cases of eHealth applications adopted in 25 European Economic Area (EEA) and outline how these systems and technologies map against four dimensions of public value: user orientation, participation, legality and equity. Our findings reveal that the public value of the eHealth applications adopted in the context of the current pandemic is affected by both endogenous and exogenous factors that undermine their ability to improve the quality of healthcare services and social wellbeing. We conclude by suggesting areas for further research to address such factors and the trade-offs emerging between different dimensions of public value.

Item Type:
Journal Article
Journal or Publication Title:
Government Information Quarterly
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Publisher Copyright: © 2021 The Author(s)
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Research Output Funding/no_not_funded
?? contact-tracingcovid-19ehealth applicationseuropean economic areapandemicpublic valueno - not fundedsociology and political sciencelibrary and information scienceslaw ??
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Deposited On:
06 Jun 2024 09:05
Last Modified:
06 Jun 2024 09:05