Capabilities and roles of enterprise wikis in organizational communication

Wagner, Christian and Schroeder, Andreas (2010) Capabilities and roles of enterprise wikis in organizational communication. Technical Communication, 57 (1). pp. 68-89.

Abstract

How can technical communicators in organizations benefit from wiki technology? This article alerts technical communicators to the possibilities of wiki-based collaborative content creation. It analyzes 32 articles on the use of corporate wikis, and compares them to three media choice theories: media richness theory, theory of media synchronicity, and common ground theory.