Ajaegbu, Amara Cynthia and Uren, Victoria and Schroeder, Andreas (2020) A capability-based framework of utilising data-in-use to create business value in integrated solutions, advanced service, or PSS : EurOMA Conference 2020. In: EurOMA Conference 2020: Managing Operations for Impact, 2020-06-29 - 2020-06-30, University of Warwick.
Full text not available from this repository.Abstract
Digitalisation is a crucial enabler of servitisation, with digital capabilities allowinginteraction, integration, and aligning of processes that create value for both manufacturersand customers. We report of a multi case study of digital capabilities in the UK truckmanufacturing industry. The fundamental components of digital capabilities are identified asdata capturing capability, connectivity capability and analytical capability.The role of digitalcapabilities as a resource is explored from the perspective of the Resource Based View(RBV). It was found that digital capabilities enable data-in-use and in combination facilitatevalue creation, offer strategic potential and sustainable competitive advantage in thecollaborative service network, through visibility of operations, information exchange andeffective management of field knowledge.