How can technology be used to support communication in palliative care beyond the covid-19 pandemic : A mixed-methods national survey of palliative care healthcare professionals

Stanley, Sarah and Finucane, Anne and Thompson, Anthony and Nwosu, Amara (2024) How can technology be used to support communication in palliative care beyond the covid-19 pandemic : A mixed-methods national survey of palliative care healthcare professionals. BMC Palliative Care, 23: 40. ISSN 1472-684X

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Abstract

Objectives Developments in digital health have the potential to create new opportunities for healthcare professionals support delivery of palliative care. Globally, many palliative care professionals used digital health innovations, to support communication with staff, patients and caregivers, during COVID-19 pandemic. However, there is limited data about the views of palliative care professionals of using digital health to support communication during the pandemic. Objective We aimed to describe how palliative care professionals used technology to support communication (multidisciplinary team working, education and with patients and family caregivers) during the COVID-19 pandemic. Method(s) UK based palliative care healthcare professionals completed an electronic questionnaire to describe their use of digital health, during the COVID-19 pandemic, to support (1) communication within the multidisciplinary team (MDT), (2) education and (3) to support communication with patients and carers. Results Two hundred and thirty-four palliative care professionals participated. Most (n= 227, 97%) described an increase in their use of digital health, to support communication, since the start of the COVID-19 pandemic. We identified benefits and challenges for digital health communication, which we summarised into themes to identify facilitators and barriers for future use of this technology in practice. Conclusion(s) Since the pandemic, palliative care professionals have increased their use of digital health to support communication in clinical practice. We have identified facilitators and barriers for future practice. Further work should identify the levels of support needed for organisations to ensure that digital health interventions are meaningfully used to help palliative care professionals effectively communicate with patients, caregivers and staff.