Effects of service encounter barriers on situational abnormality and consumers' behavioral intentions at food and beverage restaurants

Akhtar, Naeem and Siddiqi, Umar Iqbal and Ahmad, Wasim and Usman, Muhammad and Chen, Xianglan and Islam, Tahir (2021) Effects of service encounter barriers on situational abnormality and consumers' behavioral intentions at food and beverage restaurants. Asia Pacific Journal of Marketing and Logistics, 33 (7). pp. 1513-1534. ISSN 1355-5855