Invisible work pre-and post-digitalisation the case of a health authority in Norway

Engesmo, Jostein and Panteli, Niki (2020) Invisible work pre-and post-digitalisation the case of a health authority in Norway. Scandinavian Journal of Information Systems, 32 (2): 2. pp. 1-34. ISSN 0905-0167

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Abstract

In this paper, we argue that, despite the increasing opportunities for transparency and visibility that come with the digitalisation of workplaces, invisible work remains a highly relevant concept, as it represents practices that are vital to the effec-tive functioning of business operations. Drawing on a longitudinal qualitative case study, we examine invisible work practices before and after the digitalisation of a regional health authority in Norway following the implementation of an enterprise resource planning (ERP) system. The study extends the literature in this field by showing both the changing status of invisible work and the emergence of new invisible work in digitalised workplaces. The theoretical and practical implications are then discussed.

Item Type:
Journal Article
Journal or Publication Title:
Scandinavian Journal of Information Systems
Uncontrolled Keywords:
/dk/atira/pure/subjectarea/asjc/1700/1710
Subjects:
?? articulation workdigital-isationenterprise systemserpsinvisible worktransparencyworkaroundsinformation systems ??
ID Code:
206125
Deposited By:
Deposited On:
12 Oct 2023 14:40
Refereed?:
Yes
Published?:
Published
Last Modified:
26 Sep 2024 01:04