Identifying and Addressing Senior Executives’ Different Perceptions of the Value of IT Investments

Tipple, Alastair and Chughtai, Hameed and Klein, Jonathan H. (2023) Identifying and Addressing Senior Executives’ Different Perceptions of the Value of IT Investments. MIS Quarterly Executive, 22 (1): 5. pp. 39-54.

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Abstract

The full benefit of a firm’s IT plan will not be realized if senior executives have different perceptions of the effectiveness and value of IT investments. However, differences in perceptions are rarely the focus of any governance process. We used a method based on Repertory (Rep) Grid analysis to surface critical perception differences in a U.K. firm’s senior management team, comparing these to the CIO’s perceptions. From the lessons learned in this case, we provide recommendations for using Rep Grids and the associated heat maps.

Item Type:
Journal Article
Journal or Publication Title:
MIS Quarterly Executive
Uncontrolled Keywords:
Research Output Funding/no_not_funded
Subjects:
?? no - not funded ??
ID Code:
200969
Deposited By:
Deposited On:
23 Aug 2023 08:35
Refereed?:
Yes
Published?:
Published
Last Modified:
01 Oct 2024 00:50