Un-Paradoxing Privacy : Considering Hopeful Trust

Knowles, Bran and Conchie, Stacey (2023) Un-Paradoxing Privacy : Considering Hopeful Trust. ACM Transactions on Computer-Human Interaction (TOCHI), 30 (6): 87. pp. 1-24. ISSN 1073-0516

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Abstract

Extant literature has proposed an important role for trust in moderating people’s willingness to disclose personal information, but there is scant HCI literature that deeply explores the relationship between privacy and trust in apparent privacy paradox circumstances. Attending to this gap, this paper reports a qualitative study examining how people account for continuing to use services that conflict with their stated privacy preferences, and how trust features in these accounts. Our findings undermine the notion that individuals engage in strategic thinking about privacy, raising important questions regarding the explanatory power of the well-known privacy calculus model and its proposed relationship between privacy and trust. Finding evidence of hopeful trust in participants’ accounts, we argue that trust allows people to morally account for their ‘paradoxical’ information disclosure behavior. We propose that affecting greater alignment between people’s privacy attitudes and privacy behavior—or ‘un-paradoxing privacy’—will require greater regulatory assurances of privacy.

Item Type:
Journal Article
Journal or Publication Title:
ACM Transactions on Computer-Human Interaction (TOCHI)
Uncontrolled Keywords:
Research Output Funding/yes_externally_funded
Subjects:
?? yes - externally fundednohuman-computer interaction ??
ID Code:
195481
Deposited By:
Deposited On:
08 Jun 2023 12:30
Refereed?:
Yes
Published?:
Published
Last Modified:
21 Jul 2024 00:54