Co-creation as social innovation: including ‘hard-to-reach’ groups in public service delivery

Eseonu, Temidayo (2022) Co-creation as social innovation: including ‘hard-to-reach’ groups in public service delivery. Public Money and Management, 42 (5). pp. 306-313. ISSN 0954-0962

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How can policy-makers ensure that they include the voices of racially minoritized citizens deemed ‘hard-to-reach’ in service delivery? This article uses a design experiment methodology to examine how co-creation can achieve social innovation in service delivery. It discusses a theoretically-informed empirical investigation into how inclusive co-creation can lead to social innovation. Inclusive co-creation was found to allow racially-minoritized groups to articulate their needs. However, where they have limited influence on service delivery improvements, the co-creation process cannot be said to be socially innovative.

Item Type:
Journal Article
Journal or Publication Title:
Public Money and Management
Uncontrolled Keywords:
Research Output Funding/no_not_funded
?? no - not fundedpublic administrationbusiness, management and accounting(all)sociology and political science ??
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Deposited On:
25 Jan 2023 10:20
Last Modified:
22 Nov 2023 00:53