Making smart recommendations for perishable and stockout products

Seymen, Sinan and Sachs, Anna-Lena and Malthouse, Edward C. (2022) Making smart recommendations for perishable and stockout products. In: ACM RecSys2022 MORS workshop, 2022-09-19 - 2022-09-23, Seattle.

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Abstract

Food waste and stockouts are widely recognized as an important global challenge. While inventory management aims to address these challenges, the tools available to inventory managers are often limited and the usefulness of their decisions is dependent on demand realizations, which are not within their control. Recommender systems (RS) can influence and direct customer demand, e.g., by sending personalized emails with promotions for different items. We propose a novel approach that combines the opportunities provided by RS with inventory management considerations. Under the assumption that there is a known set of customers to receive a promotion consisting of items, we use mixed-integer programming (MIP) to allocate recommended items across customers taking both individual preferences and the current state of inventory with uncertainties into account. Our approach can solve problems with both stochastic supply (inventory and perishability) and demand. We propose heuristics to improve scalability and compare their performance with the optimal solution using data from an online grocery retailer. The goal is to target the right set of customers who are likely to purchase an item, while simultaneously considering which items are prone to expire or be out-of-stock soon. We show that creating recommendation lists exclusively considering user preferences can be counterproductive to users due to possible excessive stockouts. Similarly, focusing only on the retailer can be counterproductive to retailer sales due to the number of expired products that can be considered lost income. We thus avoid the loss of customer goodwill due to stockouts and reduce waste by selling inventory before it expires.