Sales and operations planning culture and supply chain performance:the mediating effects of five coordination mechanisms

Goh, Shao Hung and Eldridge, Stephen (2022) Sales and operations planning culture and supply chain performance:the mediating effects of five coordination mechanisms. Production Planning and Control. ISSN 0953-7287

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Abstract

This paper investigates the role of culture as an antecedent of superior outcomes in Sales and Operations Planning (S&OP). By viewing S&OP coordination mechanisms as an S&OP team’s internal means of coping collectively with challenges to be resolved in a supply chain, five S&OP coordination mechanisms were hypothesised to act as mediators between ‘S&OP Culture’ and Supply Chain Performance in a multiple mediator model. Results from a global survey of S&OP practitioners suggest that while a strong S&OP culture leads to better overall coordination outcomes, the former’s effects are primarily transmitted indirectly via the Strategic Alignment and Information Acquisition/Processing coordination mechanisms. However, S&OP Culture may simultaneously suppress Supply Chain Performance through the S&OP Procedure/Schedule mediator. Organisations implementing S&OP can therefore benefit from a culture of contextual ambidexterity by allowing S&OP teams to make their own judgments to strike a balance between alignment and adaptability during production planning.

Item Type:
Journal Article
Journal or Publication Title:
Production Planning and Control
Additional Information:
This is an Accepted Manuscript of an article published by Taylor & Francis in Production Planning and Control on 28/04/2022, available online: https://www.tandfonline.com/doi/full/10.1080/09537287.2022.2069058
Uncontrolled Keywords:
/dk/atira/pure/subjectarea/asjc/1700/1706
Subjects:
ID Code:
170190
Deposited By:
Deposited On:
11 May 2022 15:35
Refereed?:
Yes
Published?:
Published
Last Modified:
24 Jun 2022 23:55