MANY Project Toolkit for Community Engagement in Complex Projects : Lessons from a 5G Digital Infrastructure Project

Mason, Katy and Wagg, Sharon and Perez Ojeda, David (2022) MANY Project Toolkit for Community Engagement in Complex Projects : Lessons from a 5G Digital Infrastructure Project. North Yorkshire County Council, Yorkshire.

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Abstract

This toolkit shares social science research insights from the MANY (Mobile Access North Yorkshire) project: working to put 5G connectivity infrastructures in place for very rural communities. The toolkit is designed to guide project managers and those in roles seeking to directly engage with communities in difficult and sometimes controversial projects. The toolkit is divided into three elements - themes (foundational elements for community engagement), principles (what community engagement is trying to achieve) and methods (how to achieve it). You can see how the Themes, Principles and Methods all fit together, ‘in a nutshell’, in the Toolkit Matrix (page 35) and how the methods are underpinned by the principles and themes. The toolkit is designed to help you use community engagement insights (themes, principles and methods) to shape your project, deliver real value, and put your own action plan in place.