Attitudes towards Online Community Support Initiatives during the COVID-19 pandemic:A Survey in the UK

Zhang, Min and Philpot, Richard and Elphick, Camilla and Walkington, Zoe and Frumkin, Lara and Price, Blaine A. and Pike, Graham and Levine, Mark and Nuseibeh, Bashar and Bandara, Arosha (2022) Attitudes towards Online Community Support Initiatives during the COVID-19 pandemic:A Survey in the UK. In: CHI 2022 - Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems. Conference on Human Factors in Computing Systems - Proceedings . Association for Computing Machinery, Inc, New York, 281:1-281:7. ISBN 9781450391566

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Abstract

The COVID-19 pandemic has pushed unexpected hardship on the health, environment, economic, and social-political governance of the entire human population. Local communities have adopted new ways of communicating and connecting to support each other. This paper reports people's attitudes towards online community support initiatives (OCSIs) during the COVID-19 pandemic based on a survey conducted in the UK. Our analysis of responses from 699 participants suggests the increased use of social media sites and OCSI engagement since the pandemic, and that people had positive attitudes towards the OCSIs, but improvements were still required. We suggest four design implications to alleviate the challenges of using OCSIs.

Item Type:
Contribution in Book/Report/Proceedings
ID Code:
169629
Deposited By:
Deposited On:
25 Nov 2022 16:15
Refereed?:
Yes
Published?:
Published
Last Modified:
25 Nov 2022 16:15