The relationship between leader support, staff influence over decision making, work pressure and patient satisfaction:A cross-sectional analysis of NHS datasets in England

West, T.H.R. and Daher, P. and Dawson, J.F. and Lyubovnikova, J. and Buttigieg, S.C. and West, M.A. (2022) The relationship between leader support, staff influence over decision making, work pressure and patient satisfaction:A cross-sectional analysis of NHS datasets in England. BMJ Open, 12 (2). ISSN 2044-6055

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Abstract

Objective To explore the relationships between leader support, staff influence over decisions, work pressure and patient satisfaction. Design A cross-sectional study of large National Health Service (NHS) datasets in England in 2010. Setting and participants 158 NHS acute hospital trusts in England (n=63 156) from all staff groups. Primary and secondary outcome measures Survey data measuring leader support, staff influence over decision making, staff work pressure and objective outcome data measuring patient satisfaction. Results Multilevel serial mediation analysis showed a significantly positive association between leader support and staff influence over decisions (B=0.74, SE=0.07, p

Item Type:
Journal Article
Journal or Publication Title:
BMJ Open
Uncontrolled Keywords:
/dk/atira/pure/subjectarea/asjc/2700
Subjects:
ID Code:
166227
Deposited By:
Deposited On:
16 Feb 2022 16:30
Refereed?:
Yes
Published?:
Published
Last Modified:
04 May 2022 02:44