Miao, Chao and Qian, Shanshan and Humphrey, Ronald (2021) Emotional intelligence training can help us manage COVID-19 anxiety. London School of Economics Business Review..
Full text not available from this repository.Abstract
In the United Kingdom, Europe, the USA, and some other countries, the success of vaccine programmes has meant that governments are relaxing COVID-19 restrictions, businesses are reopening, and employees are being asked to return to work instead of working from home. Retail outlets, hospitality venues, restaurants, etc., are now free to welcome customers. Despite this progress, surveys show that many people, perhaps even the majority, are anxious about resuming life as normal. This anxiety can hinder the ability of employees to return to work and to work alongside their colleagues. It may also interfere with the successful reopening of many businesses, as customers may still be reluctant to return to normally crowded places, and these businesses may fail to attract enough customers to make staying open profitable. ....Training in emotional intelligence may help both employees and the public in general cope with COVID-19 related anxiety.