How do public leaders learn from society? : A reflexive analysis of action learners

Murphy, Anne and Canel, Maria José and Barandiaran, Xabier (2020) How do public leaders learn from society? : A reflexive analysis of action learners. Action Learning: Research and Practice, 17 (2). pp. 172-185. ISSN 1476-7333

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This paper uses action learning as a basis for producing research data that help explore the relationship between learning and listening in public organizations. The regional government of Gipuzkoa in northern Spain is engaged in a sustained effort to change the way it interacts with and interprets the future needs of society. Based on grounded theory and on a review of key concepts about critical action learning, a reflexive analysis of the implementation of the methodology of action learning with policy makers was conducted. The paper explores the learning journey participants undertake when implementing a governmental programme of citizen engagement, and shows that a space for criticality resulted in participants learning to listen to each other, and consequently to society, in ways which had previously been beyond reach. The paper concludes by discussing the learning implications for listening to society.

Item Type:
Journal Article
Journal or Publication Title:
Action Learning: Research and Practice
Additional Information:
This is an Accepted Manuscript of an article published by Taylor & Francis in Action Learning on 02/03/2020, available online:
Uncontrolled Keywords:
?? organizational learninglisteningsocial listeningcritical action learningcollaborative governancebusiness, management and accounting(all)education ??
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Deposited On:
03 Jun 2020 09:10
Last Modified:
07 Nov 2023 23:45