Service user's and provider's perspectives on welfare needs

Oakley, Ann and Popay, Jennie and Williams, Fiona (2005) Service user's and provider's perspectives on welfare needs. In: Welfare Research. Taylor and Francis, pp. 136-160. ISBN 9781857282696

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Abstract

Earlier chapters have stressed the importance for research, policy and practice of understanding people's own definitions and experiences of welfare needs and risks and their preferred ways of dealing with these. But they have also highlighted the dearth of research directly addressing these issues. In Chapter 3, for example, Julie Seymour describes how stress and life events are conceptualized across disciplines as context dependent processes-processes which are best defined by the person experiencing them. Yet relatively little of the research reviewed so far allows people to express their own views on the stress and life events they are experiencing in their own words. Similarly, several authors have identified the relationship between providers and users of welfare services as key to our understanding of issues of appropriateness and effectiveness. However, relatively few studies have explored the relationships between the perspectives of these two groups. The research that does exist highlights the importance of this area as a focus for future work.

Item Type:
Contribution in Book/Report/Proceedings
Uncontrolled Keywords:
/dk/atira/pure/subjectarea/asjc/3300
Subjects:
ID Code:
143431
Deposited By:
Deposited On:
21 Apr 2020 14:55
Refereed?:
No
Published?:
Published
Last Modified:
07 Jul 2020 08:01