The Cross-Cultural Moderators of the Influence of Emotional Intelligence on Organizational Citizenship Behavior and Counterproductive Work Behavior

Miao, Chao and Humphrey, Ronald and Qian, Shanshan (2020) The Cross-Cultural Moderators of the Influence of Emotional Intelligence on Organizational Citizenship Behavior and Counterproductive Work Behavior. Human Resource Development Quarterly, 31 (2). pp. 213-233. ISSN 1044-8004

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Abstract

This meta‐analysis found that the emotional intelligence–organizational citizenship behavior relationship is stronger in long‐term oriented and restraint cultures. However, this relationship does not differ between individualistic and collectivistic cultures, masculine and feminine cultures, high uncertainty avoidance and low uncertainty avoidance cultures, and high power distance and low power distance cultures. The emotional intelligence–counterproductive work behavior relationship is stronger in collectivistic, feminine, high uncertainty avoidance, high power distance, long‐term oriented, and restraint cultures. Emotional intelligence–organizational citizenship behavior/counterproductive work behavior relationships are mediated by both state positive affect and state negative affect. Human resource development professionals from cultures where the effects of emotional intelligence are stronger are especially recommended to hire emotionally intelligent employees and/or provide emotional intelligence training to stimulate organizational citizenship behavior and to restrain counterproductive work behavior. Although there are important cross‐cultural differences, emotional intelligence universally encourages organizational citizenship behavior and almost universally diminishes counterproductive work behavior across cultures.

Item Type:
Journal Article
Journal or Publication Title:
Human Resource Development Quarterly
Additional Information:
This is the peer reviewed version of the following article:Miao, C, Humphrey, RH, Qian, S. The cross‐cultural moderators of the influence of emotional intelligence on organizational citizenship behavior and counterproductive work behavior. Human Resource Development Quarterly. 2020; 31: 213– 233. https://doi.org/10.1002/hrdq.21385 which has been published in final form at https://onlinelibrary.wiley.com/doi/abs/10.1002/hrdq.21385 This article may be used for non-commercial purposes in accordance With Wiley Terms and Conditions for self-archiving.
Uncontrolled Keywords:
/dk/atira/pure/subjectarea/asjc/1400/1407
Subjects:
ID Code:
141068
Deposited By:
Deposited On:
19 Mar 2020 16:40
Refereed?:
Yes
Published?:
Published
Last Modified:
22 Sep 2020 04:54