Supporting and retaining employees with rheumatoid arthritis : The importance of workplace social support

Holland, Paula and Collins, Alison (2022) Supporting and retaining employees with rheumatoid arthritis : The importance of workplace social support. The International Journal of Human Resource Management, 33 (3). pp. 539-560. ISSN 0958-5192

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Social support at work is important to individuals’ health, wellbeing and employee retention. Evidence suggests employees may be more willing to offer support to co-workers they already have strong friendships with or if they perceive support-giving will be reciprocated. However, the support relationships of workers with chronic health conditions, who may have variable but long-term need for practical and emotional support, have rarely been studied. We conducted in-depth interviews with workers employed when diagnosed with rheumatoid arthritis (RA), an inflammatory and progressive musculoskeletal disorder, to explore how RA affects work relationships, the willingness of employers and co-workers to offer support, and the importance of support for continued employment after RA onset. Participants’ accounts revealed evidence of receipt of sustained social support, but also its withdrawal. The nature of pre-existing relationships influenced the willingness of others to offer support. Employers demonstrated support and understanding, particularly if they had personal knowledge or experience of disability, and their implementation of workplace modifications helped workers with RA to remain employed. However, modifications could be withdrawn if they disrupted workflow or negatively affected relationships with co-workers. We identify implications for organizational policy and practice.

Item Type:
Journal Article
Journal or Publication Title:
The International Journal of Human Resource Management
Additional Information:
This is an Accepted Manuscript of an article published by Taylor & Francis in The International Journal of Human Resource Management on 13 Mar 2020, available online:
Uncontrolled Keywords:
?? workplace social support;musculoskeletal disorders;rheumatoid arthritis; workplace modifications.organizational behavior and human resource managementstrategy and managementmanagement of technology and innovation ??
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Deposited On:
17 Jan 2020 11:10
Last Modified:
09 Dec 2023 01:31