Heuristics for the optimal routing of customers in queueing systems with heterogeneous service stations

Shone, Robert (2014) Heuristics for the optimal routing of customers in queueing systems with heterogeneous service stations. In: IFORS 2014, 2014-07-132014-07-18.

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Abstract

The problem of routing customers to parallel heterogeneous service stations in such a way as to optimise a queueing system’s performance is known to be one for which optimal policies are difficult to characterise. The application of dynamic programming is impractical in problems of realistic size, and there is a need for effective heuristics to be developed. Some possible approaches to the problem include the development of indices for the stations similar to the Gittins indices for multi-armed bandit problems, and simulation-based methods including those based on artificial neural networks.

Item Type:
Contribution to Conference (Other)
Journal or Publication Title:
IFORS 2014
ID Code:
139693
Deposited By:
Deposited On:
06 Jan 2020 10:55
Refereed?:
No
Published?:
Published
Last Modified:
16 Aug 2020 00:19