Back-up the Organization : How Employees and Information Systems Remember Organisational Practices

Corbett, J. Martin and Faia-Correia, Manuela and Patriotta, Gerardo and Brigham, Martin (1999) Back-up the Organization : How Employees and Information Systems Remember Organisational Practices. In: HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences :. Proceedings of the Hawaii International Conference on System Sciences, 1 . IEEE, Maui, HI, USA, p. 1068. ISBN 0769500013

Abstract

A case study of an organizational memory information system located in a Portuguese bank is described and analyzed. It shows how the development of effective organizational memory and performance can be rendered problematic by such a system and how such problems were alleviated through the provision of formal and informal backup mechanisms, and improvisations. The paper concludes with a consideration of these findings for the theory and practice of organizational memory information system development.