Organisational Back-Ups:Reconfiguring Technology in a Telemediated Environment

Faia-Correia, Manuela and Patriotta, Gerardo and Brigham, Martin and Corbett, J. Martin (1999) Organisational Back-Ups:Reconfiguring Technology in a Telemediated Environment. In: Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences. 1999. Proceedings of the Hawaii International Conference on System Sciences . IEEE, Maui, HI, USA. ISBN 0769500013

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A case study of a telebanking information system located within a Portuguese bank is described and analyzed. Our findings show that while the system supports the operators' work practice in routine situations, it fails to do so when the work flow is disrupted. More specifically, the system proves to be durable so long as it is sustained by organizational back ups (both formal and informal). The paper concludes with the implications of these findings for the theory and practice of information systems' design.

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21 Oct 2019 13:10
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21 Nov 2022 17:09