Emergency:A new ambulance dispatch system

Dalcher, Darren (2004) Emergency:A new ambulance dispatch system. In: Annals of Cases in Information Technology. IGI Publishing, pp. 440-456. ISBN 9781591402596

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Abstract

This case study charts the story of the problematic implementation of a computerised despatch system for the Metropolitan Ambulance Service (MAS) in Melbourne, Australia. The system itself is now operational; however, the legal and political implications are still subject to the deliberations of inquiry boards and police investigations. The value of the case study is in highlighting some of the pitfalls and implications of failing to consider the financial pressures and resource constraints that define the (medical) despatch environment

Item Type: Contribution in Book/Report/Proceedings
Departments: Lancaster University Management School > Management Science
ID Code: 131443
Deposited By: ep_importer_pure
Deposited On: 20 Feb 2019 11:00
Refereed?: No
Published?: Published
Last Modified: 10 Jun 2019 17:39
URI: https://eprints.lancs.ac.uk/id/eprint/131443

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