Resolving agency issues in client-contractor relationships to deliver project success

Bryde, David and Unterhitzenberger, Christine and Roger, Joby (2019) Resolving agency issues in client-contractor relationships to deliver project success. Production Planning and Control, 30 (13). pp. 1049-1063. ISSN 0953-7287

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In our research we seek to explain why some relationships between project client and contractors are managed in such a way that leads to success and others are not. In doing so, we analyze how the relational risk that exists when a client sources a project from an external organization is managed. We view the topic through a lens of agency theory and we use a multiple case study research design, analyzing projects from the construction and clinical research business sectors that had varying degrees of success. We extend knowledge of managing relational risk by developing a framework for resolving agency-related issues to deliver project success. The framework encompasses mechanisms to managing relational risk which we classify in five broad areas: contract, understanding, resources, education and delegation – the CURED framework. These areas reflect both formal and informal mechanisms as described in existing literature.

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Journal Article
Journal or Publication Title:
Production Planning and Control
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This is an Accepted Manuscript of an article published by Taylor & Francis in Production Planning & Control on 11/06/2019, available online:
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Deposited On:
03 Dec 2018 11:10
Last Modified:
22 Nov 2022 06:44