How Entrepreneurial Leaders Use Emotional Labor to Improve Employee Attitudes and Firm Performance

Batchelor, John H. and Humphrey, Ronald and Burch, Gerald F. (2018) How Entrepreneurial Leaders Use Emotional Labor to Improve Employee Attitudes and Firm Performance. International Journal of Work Organisation and Emotion, 9 (4). 383 - 403. ISSN 1740-8938

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Abstract

This study takes a deep look at how entrepreneurial leaders use all three forms of emotional labor. The results from this analysis of 147 dyadic pairs of entrepreneurial leaders and their subordinates are presented herein. This study is the first to investigate the relationship between emotional labor strategy and the display of discrete genuine emotions (enthusiasm, liking, irritation). Leader genuine emotional labor and leader displays of positive discrete emotions were positively correlated with employee job satisfaction, affective commitment, and lower intentions to quit. Additionally, this study provides empirical evidence that the display of discrete emotions moderates the effects of leader genuine emotion on firm performance. From a practical standpoint this study benefits entrepreneurs by outlining emotionally healthy methods to display the appropriate emotions when interacting with stakeholders to enhance firm performance.

Item Type: Journal Article
Journal or Publication Title: International Journal of Work Organisation and Emotion
Uncontrolled Keywords: /dk/atira/pure/subjectarea/asjc/1400/1407
Subjects:
ID Code: 127994
Deposited By: ep_importer_pure
Deposited On: 03 Oct 2018 08:42
Refereed?: Yes
Published?: Published
Last Modified: 25 Feb 2020 04:03
URI: https://eprints.lancs.ac.uk/id/eprint/127994

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