The technostress trifecta - techno eustress, techno distress and design:Theoretical directions and an agenda for research

Tarafdar, Monideepa and Cooper, Cary Lynn and Stich, Jeff (2019) The technostress trifecta - techno eustress, techno distress and design:Theoretical directions and an agenda for research. Information Systems Journal, 29 (1). pp. 6-42. ISSN 1350-1917

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Abstract

Technostress—defined as stress that individuals experience due to their use of Information Systems—represents an emerging phenomenon of scholarly investigation. It examines how and why the use of IS causes individuals to experience various demands that they find stressful. This paper develops a framework for guiding future research in technostress experienced by individuals in organizations. We first review and critically analyse the state of current research on technostress reported in journals from the IS discipline and the non-IS disciplines that study stress in organizations (eg, organizational behaviour and psychological stress). We then develop our framework in the form of the “technostress trifecta”—techno-eustress, techno-distress, and Information Systems design principles for technostress. The paper challenges 3 key ideas imbued in the existing technostress literature. First, it develops the argument that, in contrast to negative outcomes, technostress can lead to positive outcomes such as greater effectiveness and innovation at work. Second, it suggests that instead of limiting the role of IS to that of being a stress creator in the technostress phenomenon, it should be expanded to that of enhancing the positive and mitigating the negative effects of technostress through appropriate design. Third, it lays the groundwork for guiding future research in technostress through an interdisciplinary framing that enriches both the IS and the psychological stress literatures through a potential discourse of disciplinary exchange.

Item Type:
Journal Article
Journal or Publication Title:
Information Systems Journal
Additional Information:
This is the peer reviewed version of the following article:Tarafdar M, Cooper CL, Stich J-F. The technostress trifecta - techno eustress, techno distress and design: Theoretical directions and an agenda for research. Info Systems J. 2019;1–37. https://doi.org/10.1111/isj.12169 which has been published in final form at http://onlinelibrary.wiley.com/doi/10.1111/ISJ.12169 This article may be used for non-commercial purposes in accordance With Wiley Terms and Conditions for self-archiving.
Uncontrolled Keywords:
/dk/atira/pure/subjectarea/asjc/1700/1710
Subjects:
ID Code:
126573
Deposited By:
Deposited On:
24 Jul 2018 12:06
Refereed?:
Yes
Published?:
Published
Last Modified:
25 Nov 2020 04:53