Measuring hotel performance : Toward more rigorous evidence in both scope and methods

Assaf, A. George and Tsionas, Mike (2018) Measuring hotel performance : Toward more rigorous evidence in both scope and methods. Tourism Management, 69. pp. 69-87. ISSN 0261-5177

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This paper extends the literature on hotel performance in both scope and methods. We introduce a model that accounts for heterogeneity in a flexible way and allows for the measurement of both efficiency and productivity. The model also accounts for the endogeneity problem in inputs and the issue of unobserved prices. We use a large sample of hotel companies that spreads across multiple geographical regions and locations, and accounts for some interesting and key determinants of hotel performance. We provide more validation to some contradictory findings in the literature. We show that large hotels do not necessarily outperform small hotels, and that hotel efficiency differs based on location, geographical region and type of service. The results further indicate that productivity growth is not a driving force in the industry.

Item Type:
Journal Article
Journal or Publication Title:
Tourism Management
Additional Information:
This is the author’s version of a work that was accepted for publication in Tourism Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Tourism Management, 69, 2018 DOI: 10.1016/j.tourman.2018.05.008
Uncontrolled Keywords:
?? hotel performanceefficiencyproductivityheterogeneitybayesian stochastic frontierdevelopmentstrategy and managementtourism, leisure and hospitality managementtransportation ??
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Deposited On:
06 Jun 2018 15:30
Last Modified:
09 Apr 2024 23:58