Queries Without Clicks:Evaluating Retrieval Effectiveness Based on User Feedback

Koumpouri, Athanasia and Simaki, Vasiliki (2012) Queries Without Clicks:Evaluating Retrieval Effectiveness Based on User Feedback. In: SIGIR '12 Proceedings of the 35th international ACM SIGIR conference on Research and development in information retrieval. ACM, New York, pp. 1133-1134. ISBN 9781450314725

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Until recently, the lack of user activity on search results was perceived as a sign of user dissatisfaction from retrieval performance. However, recent studies have reported that some queries might not be followed by clicks to the content of the retrieved results, because the search task can be satisfied in the list of retrieved results the user views without the need to click through them. In this paper, we propose a method for evaluating user satisfaction from the results of searches that are not followed by clickthrough activity to the retrieved results. We found that there is a strong association between some implicit measures of user activity and user's explicit satisfaction judgments. Moreover, we developed a predictive model of user satisfaction based on implicit measures, achieving accuracy up to 86%.

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23 Apr 2018 09:28
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16 Sep 2023 03:13