Hospital managers closely observed : some features of new technology and everday managerial work

Clarke, K. and Hartswood, M. and Procter, R. and Rouncefield, M. (2001) Hospital managers closely observed : some features of new technology and everday managerial work. New Technology in the Human Services, 14 (1). pp. 48-57. ISSN 0959-0684

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Abstract

The UK National Health Service is experiencing enormous growth in the deployment of information and communications technologies (ICTs). Extensive use of technology serves to ‘reconfigure the organisation’ through its application in data analysis, communication and decision support. This paper reports some preliminary findings from an ethnographic study of hospital information systems in everyday use, documenting precisely how people, systems and enterprises interact and collaborate. Our paper reports on some of the complexities involved in the use of ICTs in everyday managerial work and documents the articulation in practice of the cultural, organisational and technical arrangements through the investigation of the ‘hands on’ work of Hospital Trust management.

Item Type:
Journal Article
Journal or Publication Title:
New Technology in the Human Services
Uncontrolled Keywords:
/dk/atira/pure/researchoutput/libraryofcongress/qa75
Subjects:
?? qa75 electronic computers. computer science ??
ID Code:
11953
Deposited By:
Deposited On:
07 Jul 2011 16:09
Refereed?:
No
Published?:
Published
Last Modified:
15 Jul 2024 09:24