'Medium Management for Beginners: the discursive practices of undergraduate and mature novice users of internet relay chat, compared with those of young children using the telephone'.

Gillen, Julia and Goddard, A. (2003) 'Medium Management for Beginners: the discursive practices of undergraduate and mature novice users of internet relay chat, compared with those of young children using the telephone'. In: Proceedings of the Annual Conference of the International Association for Dialogue Analysis. Universita degli Studi de Bologna, Italy. 15th-17th June 2000. :. TFC Bingen, Niemeyer, pp. 219-230.