Servitization and process interfaces

Spring, Martin and Bonomi Santos, Juliana (2014) Servitization and process interfaces. In: Servitization in industry. Springer, Switzerland, pp. 263-275. ISBN 9783319069357

Abstract

We examine servitization in terms of process interfaces. Concepts are drawn from modularity theory to examine how the concept of interfaces can be applied to service settings. Based on this we examine how process interfaces change as we move from a basic product sale model to a result-oriented PSS. It is argued that close attention to process interfaces is an important way to attenuate complexity that may arise from servitization.