Lancaster EPrints

Case management for long-term conditions:developing targeting processes

Abell, Jessica and Hughes, Jane and Reilly, Siobhan and Berzins, Kathryn and Challis, David (2010) Case management for long-term conditions:developing targeting processes. Care Management Journals, 11 (1). pp. 11-18. ISSN 1521-0987

Full text not available from this repository.

Abstract

Intensive case management (ICM) is traditionally targeted at patients with complex needs and exists within a wider service context. Targeting is integral to the efficiency of the service. A process and outcome evaluation of case management was conducted in a large urban area in England between 2007 and 2008. Data from a postal questionnaire, interviews, and resource utilization data of patients within the service are used to explore issues associated with targeting. The study identified various approaches to select appropriate patients. A lack of standardization in assessment was apparent. Reported policies on case allocation, caseload size, and frequency of visiting patients varied. There was little evidence of ICM. Not all patients in receipt of case management admitted to hospital were diagnosed with a specific disease or condition. Few patients were recorded as discharged and transferred to another service. We conclude that measures of targeting often focus only on admission to a service and specific outcomes and suggest that targeting be considered as a series of interconnected processes rather than static indicators.

Item Type: Article
Journal or Publication Title: Care Management Journals
Uncontrolled Keywords: Case Management ; Chronic Disease ; Humans ; Nursing Care ; Program Development ; Program Evaluation ; Questionnaires ; Time Factors
Subjects:
Departments: Faculty of Health and Medicine > Health Research
ID Code: 68054
Deposited By: ep_importer_pure
Deposited On: 13 Dec 2013 16:35
Refereed?: Yes
Published?: Published
Last Modified: 21 Nov 2017 18:45
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/68054

Actions (login required)

View Item