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Impact of high-performance work systems on individual- and branch-level performance:test of a multilevel model of intermediate linkages.

Aryee, Samuel and Walumbwa, Fred O. and Seidu, Emmanuel Y. M. and Otaye, Lilian E. (2012) Impact of high-performance work systems on individual- and branch-level performance:test of a multilevel model of intermediate linkages. Journal of Applied Psychology, 97 (2). pp. 287-300. ISSN 0021-9010

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Abstract

We proposed and tested a multilevel model, underpinned by empowerment theory, that examines the processes linking high-performance work systems (HPWS) and performance outcomes at the individual and organizational levels of analyses. Data were obtained from 37 branches of 2 banking institutions in Ghana. Results of hierarchical regression analysis revealed that branch-level HPWS relates to empowerment climate. Additionally, results of hierarchical linear modeling that examined the hypothesized cross-level relationships revealed 3 salient findings. First, experienced HPWS and empowerment climate partially mediate the influence of branch-level HPWS on psychological empowerment. Second, psychological empowerment partially mediates the influence of empowerment climate and experienced HPWS on service performance. Third, service orientation moderates the psychological empowerment-service performance relationship such that the relationship is stronger for those high rather than low in service orientation. Last, ordinary least squares regression results revealed that branch-level HPWS influences branch-level market performance through cross-level and individual-level influences on service performance that emerges at the branch level as aggregated service performance.

Item Type: Article
Journal or Publication Title: Journal of Applied Psychology
Subjects:
Departments: Lancaster University Management School > Lancaster University Management School - Other > Centre for Performance-Led HR
ID Code: 64751
Deposited By: ep_importer_pure
Deposited On: 24 May 2013 10:11
Refereed?: Yes
Published?: Published
Last Modified: 21 Sep 2017 05:39
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/64751

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