Lancaster EPrints

Stress and organisational citizenship behaviours in Indian business process outsourcing organisations

Jain, Ajay K. and Cooper, Cary (2012) Stress and organisational citizenship behaviours in Indian business process outsourcing organisations. IIMB Management Review, 24 (3). pp. 155-163.

Full text not available from this repository.

Abstract

The study is aimed at investigating the strength of the relationship of organisational stress with organisational citizenship behaviours (OCBs). In organisational behaviour literature, stress has shown a negative impact on job satisfaction, commitment, performance etc. However, we were unable to locate any study that would have examined the relationship between organisational stress and OCBs in the Indian BPO sector, which is a highly work related stress prone industry. Hence, the study is aimed to examine the impact of organisational stress dimensions on different forms of OCB in the BPO industry in India. Based on organisational role theory and social exchange theory, it was hypothesised that stress will have negative relationships with various forms of OCBs. The sample consisted of 402 operator level employees in business process outsourcing organisations. The data were collected in the national capital region. Stress was measured through ASSET (a stress screening questionnaire, Cooper, 1997) which had eight dimensions. OCBs were measured through the OCB questionnaire which was standardised in Indian work conditions and had eleven dimensions (Jain, 2003). The analytical approach using multiple regression analysis aimed at investigating how different dimensions of stress were associated with the dimensions of OCB. Results of regression analysis showed the differential impact of stress on different dimensions of OCB. The findings have important implications for managers and organisations from the organisational development intervention point of view; for example, high stress work conditions may reduce the chances of role incumbents' involvement in acts of citizenship behaviours.

Item Type: Article
Journal or Publication Title: IIMB Management Review
Subjects: H Social Sciences > HD Industries. Land use. Labor
Departments: UNSPECIFIED
ID Code: 59789
Deposited By: ep_importer_pure
Deposited On: 01 Nov 2012 16:44
Refereed?: Yes
Published?: Published
Last Modified: 10 Apr 2014 00:17
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/59789

Actions (login required)

View Item