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Quality costing:the lessons learned from a study carried out in two phases

Eldridge, Stephen and Dale, B.G. (1989) Quality costing:the lessons learned from a study carried out in two phases. Engineering Costs and Production Economics, 18 (1). pp. 33-44.

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Abstract

This paper reports the main findings of a research investigation into quality costing in an organisation manufacturing industrial valves. The study was carried out in two separate phases. It is concluded from the work that presentation of quality costs to senior management using the classical prevention-appraisal-failure categorisation is not as effective as presenting the costs based on the activities with which they are familiar and can be seen to relate to other operating costs. Furthermore, the use of quality costs to focus management attention on quality and improvement is not always successful. In this study, the relatively small size of the costs reported were interpreted by management as indicating that the quality performance of the organisation was satisfactory, when, in fact, it was not. It is also pointed out that the quality cost collection exercise is much easier when carried out for second and subsequent times.

Item Type: Article
Journal or Publication Title: Engineering Costs and Production Economics
Subjects: H Social Sciences > HB Economic Theory
Departments: Lancaster University Management School > Management Development Division (MDD)
ID Code: 59480
Deposited By: ep_importer_pure
Deposited On: 13 Nov 2012 09:35
Refereed?: Yes
Published?: Published
Last Modified: 10 Apr 2014 00:16
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/59480

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