Lancaster EPrints

Opening Pandora's box:the unintended consequences of Stephen Covey's Effectiveness Movement

McCabe, Darren (2011) Opening Pandora's box:the unintended consequences of Stephen Covey's Effectiveness Movement. Management Learning, 42 (2). pp. 183-197. ISSN 1350-5076

Full text not available from this repository.

Abstract

A number of critics have analysed management guru 'texts' and their analysis suggests that we have much to fear from them. This article, by contrast, explores a customer service intervention in a UK bank that drew on 'some' of the ideas of the management guru, Stephen Covey. The article highlights that guru texts do not translate from the page to practice in an unproblematic way. This is because they must be interpreted and are filtered through existing social contexts. Second, the ideas are often flawed and third, they meet with resistance. The central argument is that management gurus are less powerful than many critics assume because neither gurus nor managers are able to control how their ideas are consumed.

Item Type: Article
Journal or Publication Title: Management Learning
Uncontrolled Keywords: change ; consumption ; gurus ; power ; resistance ; subjectivity
Subjects: H Social Sciences > HB Economic Theory
Departments: Lancaster University Management School > Organisation, Work & Technology
ID Code: 55645
Deposited By: ep_importer_pure
Deposited On: 10 Jul 2012 11:39
Refereed?: Yes
Published?: Published
Last Modified: 19 Dec 2013 15:51
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/55645

Actions (login required)

View Item