McCabe, Darren (2009) Enterprise Contested:Betwixt and Between the Discourses of Career and Enterprise in a UK Bank. Human Relations, 62 (10). pp. 1551-1579. ISSN 0018-7267Full text not available from this repository.
This article analyses the 'enterprise discourse' (Miller and Rose,1990; Rose,1989) that endeavours to reinvent employees as responsible, autonomous, self-regulating, customer-focused, team players. In this study of a major UK Bank, the staff both endorsed and turned the enterprise discourse back on management and so the boundaries between dissent and consent are blurred. The case study highlights that enterprise does not arrive fully formed and can be a weapon of employees rather than simply a tool of those who seek to exercise power. It is argued that whilst enterprise is a contemporary discourse, it reproduces aspects of a much older 'career' (McKinlay,2002; Tempest et al,2004) discourse in UK financial services. The continuity and discontinuity between the two discourses fuelled resistance, whilst oiling and obscuring, the reproduction of enduring inequalities, that straddle both discourses.
|Journal or Publication Title:||Human Relations|
|Uncontrolled Keywords:||customer service ; discourse ; enterprise ; financial services ; power ; qualitative|
|Subjects:||H Social Sciences > HB Economic Theory|
|Departments:||Lancaster University Management School > Organisation, Work & Technology|
|Deposited On:||10 Jul 2012 11:18|
|Last Modified:||20 Apr 2016 00:00|
Actions (login required)