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When and how (not) to trust IT? Supporting virtual emergency teamwork

Buscher, Monika and Mogensen, Preben Holst and Kristensen, Margit (2009) When and how (not) to trust IT? Supporting virtual emergency teamwork. International Journal of Information Systems for Crisis Response and Management, 1 (2). pp. 1-15. ISSN 1937-9420

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Abstract

In this article we use the formative evaluation of a prototype ‘assembly’ of pervasive computing technologies to specify design implications for emergency virtual teamwork tools. The prototype assembly, called “Overview”, was implemented in collaboration with police, fire and medical emergency services as part of the real life event management during the Tall Ships’ Races 2007 in Denmark. We describe how the emergency teams used the technologies for collaboration between distributed colleagues, to produce shared situation awareness, to manage efforts and resources and respond to minor emergencies. Trust in technology is a key need virtual teams identify in their endeavours to dovetail innovative technologies into emergency work. We show how practices of working up trust are supported by the PalCom open architecture (which was used to build Overview), and delineate design guidelines to enable the productive integration of pervasive computing.

Item Type: Article
Journal or Publication Title: International Journal of Information Systems for Crisis Response and Management
Subjects: H Social Sciences > HM Sociology
Departments: Faculty of Arts & Social Sciences > Sociology
ID Code: 54857
Deposited By: ep_importer_pure
Deposited On: 31 May 2012 14:05
Refereed?: Yes
Published?: Published
Last Modified: 09 Apr 2014 23:36
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/54857

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