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Why organizational and community diversity matter: The emergence of incivility and organizational performance

King, E and Dawson, J.F and West, Michael and Gilrane, V and Peddie, C and Bastin, L (2011) Why organizational and community diversity matter: The emergence of incivility and organizational performance. Academy of Management Journal, 54 (6). pp. 1103-1118. ISSN 0001-4273

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Abstract

Integrating sociological and psychological perspectives, this research considers the value of organizational ethnic diversity as a function of community diversity. Employee and patient surveys, census data, and performance indices relevant to 142 hospitals in the United Kingdom suggest that intraorganizational ethnic diversity is associated with reduced civility toward patients. However, the degree to which organizational demography was representative of the community demography was positively related to civility experienced by patients and ultimately enhanced organizational performance. These findings underscore the understudied effects of community context, and imply that intergroup biases manifested in incivility toward outgroup members hinder organizational performance.

Item Type: Article
Journal or Publication Title: Academy of Management Journal
Subjects: H Social Sciences > HB Economic Theory
Departments: Lancaster University Management School > Lancaster University Management School - Other > Centre for Performance-Led HR
ID Code: 53192
Deposited By: ep_importer_pure
Deposited On: 19 Mar 2012 11:45
Refereed?: Yes
Published?: Published
Last Modified: 09 Apr 2014 23:13
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/53192

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